What a case worker actually does

A survivor can reach us three ways: walking into a hub, a referral from a health centre or the police, or the 24-hour line. Whichever it is, the same thing happens next. A case worker sits with them, listens, and fills in a risk assessment together.

By the end of the first day there is a safety plan. That might mean a night in a partner shelter, a medical referral, or simply a phone number and a follow-up visit. The case worker stays with that survivor for every step that follows, and nothing is shared with anyone without their consent.

A case closes when the survivor says it can. Then there is one more visit, three months later, to make sure it stays closed.